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How do I get prescription refills? |
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- YOU must call the office 2 BUSINESS DAYS (3 business days for Merrimack and Newington patients) before the medication runs out. We do not allow others to call for you.
- Prescription refill requests can be made 24 hours a day by leaving a message for your provider's medical assistant. During business hours, the phone operator or receptionist will direct your call; after hours, follow the instructions on our voice mail.
- Refill requests are processed Monday to Friday 8:30 a.m. to 3:30 p.m., not including holidays. Requests made Friday before 3:30 p.m. will be ready the following Tuesday (the following Wednesday for Merrimack and Newington).
- The following information must be left when calling in a prescription refill:
- First and last name (spoken clearly and SPELLED OUT)
- Phone number (we will call you back only if there is a problem)
- Prescriptions needed, with strength and date medication runs out.
When can I pick up my scripts?
- You may call the front office 2 business days after your request (3 business days for Merrimack and Newington patients) to make sure the written prescription is ready for pick up. (In Somersworth, ask the operator for "Prescription Pick-up").
- Some patients may be allowed to appoint someone else to pick up their prescription by calling ahead to the front office with the name and relationship of the pick-up person. The appointed person must show picture identification at the time of pick-up.
No routine prescriptions will be refilled on the weekends. Do not call providers with these requests.
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